Contact Us
You must be 18 or older to use this site, and 21 or older in some states and at some casinos. Check the minimum age at any casino and in your state before you play.
This page explains how to contact Top Bitcoin Casinos and what to expect when you do. We are an independent comparison site. We do not run any casino, hold player funds or manage player accounts. That affects who can fix which problem, so it is worth reading the next section before you write to us.
Which problems we can help with, and which we can't
| Your issue | Who can help |
|---|---|
| An error or outdated detail on our site (a bonus, coin, or term that looks wrong) | Us. Send us the page and what you think is incorrect. |
| A question about how we rank or review casinos | Us. See About Us first, then get in touch. |
| A missing deposit, delayed withdrawal, frozen balance or closed account | The casino's own support team. We can't see or access your account. |
| A stuck or mistaken blockchain transaction | Your wallet or exchange provider, and the casino's support. We don't handle transactions. |
| Gambling is causing you harm | The National Problem Gambling Helpline, 1-800-GAMBLER. See Responsible Gambling. |
Reasons to write to us
- Corrections. Bonus terms, wagering requirements, supported coins and restricted states change often. If something on a page no longer matches what a casino shows, tell us. Our listings were last fact-checked on October 1, 2026.
- Your own experience. If you have had a problem with one of the casinos we list, we'd like to hear it. We treat this as feedback and not as verified fact. We can't publish anything we can't check.
- Methodology questions. We're happy to explain how licensing, coin support, game range, payout speed and privacy factor into our ratings.
- Partnership and listing enquiries. We welcome them. Please read the next section first.
- Site feedback. Tell us if a page is hard to read on mobile, or if a topic needs more coverage.
What to include in your message
- The page address or the name of the casino you are writing about.
- What you saw, and where, with a screenshot if you have one.
- The date you saw it.
- What you think the correct information is, and a source if possible.
Never send us private keys, seed phrases, wallet recovery words, passwords, or ID documents. We will never ask for them, and no legitimate site or support team should either.
Our independence and commercial relationships
Top Bitcoin Casinos may earn a commission if you sign up at a casino through links on this site. That is how the site is funded. Commission does not buy a ranking, and a casino cannot pay to change a rating or remove a criticism. If you contact us as an operator, the same applies: we will review information you send, but we decide what is published. You can read more on our About Us page.
Before you contact a casino about an account problem
Some issues can be sorted out faster if you prepare first. Have these ready when you contact the casino's support:
- Your account username or registered email
- The coin, amount, and network used (for example, USDT on a specific network)
- The transaction hash from your wallet or a block explorer
- The wallet address you sent to or received from
- Screenshots of any error messages
Keep all replies in writing so you have a record. Read the casino's terms, including bonus wagering rules, before escalating. Our Terms and Conditions cover how you may use this site.
Important context for US readers
The casinos we review are offshore. They are licensed outside the United States, in places such as Curaçao or Anjouan, and not by any US regulator. Online casino gaming is not federally legalized, and it is legal and regulated in only a handful of states. For most US players, offshore crypto casinos sit in a legal grey area. Rules differ by state, and many casinos restrict certain states. Check your own state's laws, and do not assume a casino is available or lawful where you live. We can't give legal advice, and gambling winnings and crypto gains may be taxable, so consult a qualified tax professional.
Offshore casinos may also lack the player protections and self-exclusion tools that state-regulated operators provide. Because play is in crypto, the value of your balance can move with the market, which adds risk on top of the risk of losing at the games. Only gamble what you can afford to lose. It is not a way to make money.
Need help with gambling?
If gambling is causing stress, debt or harm, call or text the National Problem Gambling Helpline at 1-800-GAMBLER. It is confidential. Our Responsible Gambling page lists tools and warning signs to look for.
What happens after you write
We read every message about accuracy and corrections. We can't promise a reply time or an individual answer to every message, and we can't intervene in disputes between you and a casino. Where a correction is justified, we update the page and revise the fact-check date.